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Upgrade your tickets to memberships

Visited a Candide partner garden recently? Easily upgrade your day tickets to memberships, to visit the garden all year long.

Upgrade codes

What you’ll need

Your membership code from the garden

You can find it on the leaflet given to you, or the email sent to you after your visit.

A smartphone

With space to download the free Candide app.

How to upgrade

  1. 1

    Search for Candide and download the app from the app store on your smartphone.

    Already a Candide User? Open the app.
  2. 2

    Open the app, and tap 'Tickets'.

    Tap tickets
  3. 3

    Enter your membership code, or tap ‘get tickets’, and enter your code.

    Use code
  4. 4

    You'll see the pass that you paid for when the code was given to you. Enter your details, and create a Candide account - or log in if you have one already.

    Enter your details
  5. 5

    Review and confirm your details.

  6. 6

    You're all set! Your ticket lives in your ticket wallet in the Candide app. Tap 'Tickets' to find it.

    Your membership is active

Need help?

See support articles

Email us at

Or call us on 0117 313 6672

Memberships in the Candide app

Using the Candide app for your membership means you always have it handy and can enter the garden by scanning your phone.

How ticket upgrades work

The upgrade code that you received by email or at the garden records how many tickets you paid for. You can upgrade all or some of those tickets to memberships.


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Candide is your guide to visiting UK public gardens. Find the best gardens, buy tickets and enter with just your phone. Download the app for offline tickets, community access and more.

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Made in Bristol